Renter Loop · Closing Journey
Goal
Convert a positive post-viewing decision into a signed lease, an invoiced commission (or per-lease fee on White Label), and reconciled cash — terminating cleanly across the Operator and Financial loops. The journey closes the commercial cycle the Renter Loop opened.
Entry conditions
- The Viewing Journey has terminated with a positive post-viewing decision (renter ready to apply / sign).
- Renter and operator have a specific unit and agreed terms in flight.
Stages
The six stages cross three loops. The Renter Loop owner is accountable for the journey closing; Operations in each stage are owned by the loop that contains them.
1 · Handoff (Renter Loop)
Generate the handoff package for the operator. Rentiful's conversation with the renter continues in parallel — the handoff is an Operator-side execution transfer, not a Renter-side conversation termination.
Operations: renter-loop.conversion.lease-execution-handoff.
2 · Lease execution (Operator-side)
Operator executes the lease — referencing, paperwork, signing. This is operator work, not a Rentiful Operation. The journey references it explicitly so the progression model is honest about what's happening between handoff and signed-lease confirmation.
3 · Signed-lease confirmed (Operator Loop)
Rentiful receives confirmation that the lease has been signed and recorded. This is the trigger for downstream invoicing and attribution.
Operations: operator-loop.reconciliation.monthly-confirmation.
4 · Invoicing (Financial Loop + Operator Loop)
Rentiful invoices the operator. Standard marketplace = commission on signed lease; White Label = £750 per signed lease per ADR 0004.
Operations: financial-loop.invoicing.invoicing, financial-loop.invoicing.dispute-resolution, operator-loop.reconciliation.invoice-generation.
5 · Cash received (Financial Loop)
Cash is received against the invoice and reconciled. Aged-receivable monitoring is the recovery path for stalls here.
Operations: financial-loop.receivables.ar-tracking, financial-loop.receivables.cash-reconciliation.
6 · Attributed (Renter Loop)
Cash is attributed back to the originating renter cohort, closing the loop on CAC reporting. Without this stage closing, the commercial-linkage in ADR 0003 cannot be evaluated honestly.
Operations: renter-loop.attribution.monthly-lease-attribution, renter-loop.attribution.cohort-lease-to-cash.
Required transitions
| From | To | Precondition |
|---|---|---|
| handoff | lease-execution | Handoff package received by operator |
| lease-execution | signed-lease-confirmed | Signed lease received and recorded by Rentiful |
| signed-lease-confirmed | invoicing | Monthly confirmation closes (or per-lease fee path triggered) |
| invoicing | cash-received | Invoice dispatched and accepted (or dispute resolved) |
| cash-received | attributed | Cash reconciled against invoice |
Failure states
| Failure state | Description | Handled by |
|---|---|---|
| stalled-handoff | Operator did not action the handoff package within the defined window. | renter-loop.engagement.stuck-conversation; operator-loop.reconciliation.discrepancy-resolution |
| signed-but-not-invoiced | Lease confirmed signed but not invoiced at month close. | Financial-Loop integrity metric — must remain at zero. |
| aged-receivable | Invoice issued but cash not received within standard terms. | operator-loop.reconciliation.aged-receivables; financial-loop.receivables.ar-tracking; bad-debt as terminal. |
| attribution-broken | Cash received but cannot be attributed to an originating renter cohort. | renter-loop.diagnostics.cohort-revenue-analysis investigation; usually broken RID-to-channel join. |
Enforcement notes
- The Renter Loop owner is accountable for the journey closing. The journey is about a renter outcome. Operations within other loops are owned by those loops, but the journey-level closure is the Renter Manager's responsibility.
- Conversation continues past handoff. Rentiful does not terminate the renter conversation at lease handoff. The continuation produces the post-move signal that will eventually feed Outcome Quality (held for later per ADR 0003).
- "Signed but not invoiced" stays at zero. This is the cleanest cross-loop failure indicator and the most actionable single number on the journey.
- Attribution closes the loop. Without Stage 6, the £350 CAC guardrail in ADR 0003's commercial-linkage section cannot be evaluated.